Whelp

About

Whelp develops conversational customer-support software for businesses that handle enquiries across multiple communication channels. Its shared inbox brings together phone calls, email, live chat, SMS, WhatsApp and social messages, allowing support agents to work with a customer's conversations and context in one place. The platform is designed for customer-facing teams in sectors including e-commerce, banking, insurance, education and hospitality. Teams can assign conversations to colleagues, organize them with folders and tags, add private notes and use saved responses. Customer profiles, conversation history and order information sit alongside the exchange. AI agents address routine enquiries and transfer more complex cases to human staff, while related CRM and outbound tools support customer relationship management and planned communications. Reporting tools let managers examine response times, handling times, agent activity, channel volumes and chatbot performance over selected periods. Reports can be exported for further analysis. Whelp provides browser-based software and mobile applications for agents, enabling teams to manage support from desktop and mobile devices.