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About
Heard is a private customer-feedback platform for owners and managers of customer-facing businesses, including hospitality, retail and service providers. Businesses display a QR code that lets customers send feedback directly to them without publishing a public review or installing an app. The platform combines these submissions with social listening about the business. AI-generated weekly reports summarize the feedback and public mentions to help managers identify recurring problems and decide what to address. Businesses can reply privately to customers through the platform. Heard also supports a Mystery Client programme that enables engaged customers to provide more detailed feedback on their experiences.