OvozAI

About

OvozAI is an AI-powered call center analytics platform that helps companies improve customer service quality. The platform automatically transcribes and analyzes calls to detect customer sentiment, identify key topics, and evaluate operator performance based on customizable criteria. OvozAI continuously processes large volumes of call center data, uncovering trends, generating actionable insights, and identifying recurring issues over time. The platform supports multiple languages, including Uzbek, and provides analytics by gender, category, and language to help businesses better understand their customers. Designed for scalability and reliability, OvozAI can process large numbers of call recordings simultaneously with stable performance, eliminating the need for manual call reviews. The platform also offers API integrations with call center systems, enabling automatic call uploads and fully automated analysis workflows.